Upper

Field Service Engineer / Technician

The Field Service Technician or Engineer is responsible for performing sub-assembly preparations, qualification, installation, preventative maintenance and servicing of SQI platforms under ISO 13485 environment. Tasks include incoming inspection and pre-qualification of biomedical laboratory and computer equipment, installation and servicing of various platform components at customer sites. The successful candidate will also assist in drafting and revision of various platform operation documents (e.g., production and service records, SOPs, forms, technical reports).

Lower

Job Description

Install, qualify (IQ/OQ/PQ) and perform preventative maintenance of the SQI platforms at various customer locations and support internal systems
Provide customers with troubleshooting and basic applications information via phone or on-site consultation and be available (share on call duties) to respond to emergency situations with minimal notification
Work closely with customers and internal departments (platform, assay, sales) to provide the highest level of customer support and satisfaction
Proven customer service and ability to handle customer complaints and concerns and gain satisfaction
Ensure timely completion of service and other work order records for the Device History Records (DHR) per ISO 13485
Initiate non-conformance and deviation reports by accurately describing and accessing the situation
Ensure that all service equipment and tooling are available and maintained; including laptop computer, tools and spare parts
Participate in quality and customer complaint investigations
Assist in the implementation of new equipment and participate in process improvement initiatives
Participate in internal and external audits
Comply with the company’s Quality Management System, corporate policies, regulatory and health and safety requirements
Other related duties as assigned
This role is primarily based in Toronto, ON (or minimally requires 6 months training in Toronto) and requires North America and international travel. Travel may be up to 50% of time

Diploma or certification in Engineering or Technical Discipline from an accredited college or university (or equivalent knowledge).
Minimum 2 years as a Field Service Technician / Engineer or equivalent experience, in automation and robotics, with strong technical aptitude (mechanical, electrical and software).
Proven technical competency in computer information technology (IT).
Proficient with Microsoft Office applications.
Valid driver's license and travel documents.
Work flexible hours.

Previous experience with Hamilton and/or BioTek Liquid Handling systems is a major asset.
A critical thinker
Strong communication skills, including writing and oral presentations
Pro-active attitude, flexible, professional, independent and a team player
Take initiative, being willing to work in a fast-paced environment with demonstrated capacity to handle multiple tasks and demands.

Please send your résumé and cover letter to resumes@sqidiagnostics.com, with the job title in the subject line.